At Primax Channel, we strive to ensure that our customers are satisfied with their purchase. Please read our Refund & Return Policy carefully before placing an order.
1. Product Category & Nature
Primax Channel primarily deals in electronic spare parts / PCB boards, which are technical and sensitive in nature. Hence, our refund and return policy is strict to avoid misuse.
2. Return Eligibility
A product is eligible for return only under the following conditions:
- The product received is physically damaged during transit
- The product received is wrong or different from what was ordered
- The product is dead on arrival (DOA)
Unboxing video is mandatory to claim any return or refund.
The video must clearly show:
- The sealed package
- Opening of the package
- The product issue (damage / wrong item)
Without an unboxing video, no return or refund request will be accepted.
3. Non-Returnable & Non-Refundable Items
The following cases are NOT eligible for return or refund:
- If the product is tested, installed, soldered, altered, or damaged after delivery
- If the product is ordered incorrectly by the customer
- If the issue arises due to improper installation, mishandling, or technician error
- If the customer does not like the product or no longer needs it
- COD orders refused at delivery
- Products purchased under special offers, discounts, or clearance sales
Electronic parts once used or installed cannot be resold, hence no refund is possible.
4. Return Request Timeframe
- Any return or refund request must be raised within 24 hours of delivery
- Requests raised after 24 hours will not be entertained
5. Refund Process
- Once the return is approved and the product is received and inspected, the refund will be processed
- Refunds are issued only after quality check
- Refund amount will be credited within 5–7 working days
Refund Mode:
- Prepaid Orders → Refund to original payment method
- COD Orders → Refund via bank transfer / UPI (COD convenience fee is non-refundable)
6. Cash on Delivery (COD) Refund Terms
- COD Convenience Fee (₹200) is non-refundable
- Shipping charges are non-refundable
- If a COD order is returned or undelivered, future COD orders may be restricted
7. Shipping & Courier Responsibility
- We ship products across India using reputed courier partners such as Blue Dart, FedEx, Delhivery, India Post, etc.
- Delivery timelines may vary depending on location
- Any delay caused by courier companies or India Post is not under our control
- We are not responsible for delays once the product is dispatched
8. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, it cannot be cancelled
- COD orders cancelled after dispatch may lead to COD facility being blocked for future orders
9. Contact for Refund / Return
For any refund or return-related queries, please contact us with your Order ID and Unboxing Video:
📧 Email: support@primaxchannel.com
📞 Phone / WhatsApp: +91-9690679919
10. Final Decision
Primax Channel reserves the right to accept or reject any return or refund request after proper verification.
